OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
289 ratings and 218 comments received in the last 90 days.
04 June 2026
The team at Sytner Coventry were fantastic to deal with throughout the process. I was convinced that I would have to leave BMW as I needed a bigger car and due to budget constraints just wouldn't be able to afford it. They found me an amazing option.
04 June 2026
Good service from mariyam very satisfied with all the service she provided from start to finish
03 June 2026
Excellent sales experience overall. The team listened and came with solutions rather than problems. Sales team clearly operated as a team making the process smooth and efficient.
02 June 2026
I had a fantastic experience throughout the process of purchasing my new X5. Mir Bajraktari was polite and professional.
02 June 2026
Purely down to the customer service received from start to finished; from initial contact with Jake who had taken my query and listened to my needs and introduced me to Maryam who was more than exceptional in every step of the journey!
02 June 2026
Brilliant service by Harvey and Serena. Nothing was too much trouble for them and they made me feel delighted with my new car.
02 June 2026
Very happy with the buying experience. I felt the time was afforded to me to understand my needs balanced with allowing me the time to make the right choice.
31 May 2026
Maryam patiently and attentively took us through the process. Delightful experience. Thank you from Anne-Marie and me.
23 May 2026
My dealings were all good and I was well looked after in the dealership.
17 May 2026
Everyone we came into contact with was helpful, friendly and genuinely interested in our needs. Serena Walker was excellent and ensured a smooth buying experience.
16 May 2026
Great all round experience as usual!
14 May 2026
Omar kept in touch daily throughout the process
13 May 2026
From start to finish, Kevin was excellent.
06 May 2026
Kevin and Harvey were extremely helpful in sourcing the perfect vehicle.
04 May 2026
very friendly and knowledgeable about the car I was looking at
03 May 2026
Mir the Sales Executive could not have been more helpful through the whole process from the first enquiry right through to the handover. Very satisfied
02 May 2026
Excellent service
29 April 2026
Excellent service from the moment I walked in and including collection of my new car.
27 April 2026
Excellent service, understanding the needs of the customer, and really transparent communication from Maryam.
15 April 2026
Non pushy. Considerate to our actual interests rather than trying to drive the sale. Took time to understand and relate to what we wanted. It seemed like they genuinely wanted us to be happy, unlike a lot of other places that just want your money
06 April 2026
Great team at Sytner BMW Coventry especially Jack, Alex & Jake. The BMW policy of only 1 key and a digital card set-up is rubbish/ludicrous and needs changing to 2 as standard ASAP. The team though are sorting it for us, so Bravo Zulu (BZ) to them.
04 April 2026
Absolutely fantastic from start to finish. From enquiry to sales and from finance to delivery. Smooth and efficient.
03 April 2026
I asked for a low key sale; just a trade in for a new model and this is what I got.
03 April 2026
Great service and knowledge of the product Daz always does a great job.
03 April 2026
Serena was a pleasure to deal with from start to finish, very customer focused and always got a smile. Also, a laugh! :)
31 March 2026
Very satisfied, process was easy and clear throughout
30 March 2026
The whole experience was very pleasant and professional, from the time I entered the showroom till the leaving on car pick up day
29 March 2026
The service has grown in professionalism since we started to purchase a BMW car in 2002. Maryam has answered any question raised and conducted herself to a high level of professionalism. Thank you Maryam.
24 March 2026
The whole experience of purchasing my car was efficient and an easy process. Serena Walker on sales made our experience very pleasant, she was really helpful and attentive in advising when choosing the car . This made it an enjoyable experience.
24 March 2026
Excellent service from Serena Walker
18 March 2026
Given that i live quite far away from the garage that i picked up the car everyone was really flexible and accommodation
18 March 2026
. We made an appointment and were really delighted to be able to place the order. Maryam kept us informed re:delivery. On collection she very patiently went through the computer that seemingly now controls the car.
16 March 2026
Maryam was outstanding dealing with myself and all my enquiries
06 June 2026
Great friendly service and customer satisfaction
06 June 2026
Friendly and courteous staff well informed and helpful. Work carried out in agreed timescale and special praise to Lara for keeping me well informed her overall attitude
06 June 2026
Brilliant service as always
05 June 2026
Agnes was good, thevservice was good
05 June 2026
Excellent prompt and courteous service
04 June 2026
Actual service and dealers interaction was very good. Have an issue that's still not resolved with the car
04 June 2026
I did ask for a typo in my surname to be rectified, it appears it hasn't. I did have chase booking confirmation as well. When I dropped off/picked up car I did notice how busy they were so this could have been due to that.
04 June 2026
Ali who looked after me was very understanding and attentive also professional and helpful
04 June 2026
The dealership were on this occasion very efficient, they didn't keep me waiting on drop off or on collection. I was disappointed at the size of the disconnect between the service requirements indicated on the App and what I was told on arrival.
04 June 2026
Very friendly and professional staff, they kept me posted during whole time I had my car in service. Many thanks to Benn and Manny.
03 June 2026
I was satisfied at the end of everything for how I was treated
03 June 2026
My issue has still not been resolved
03 June 2026
All good
03 June 2026
quick not a long waiting time.car cleaned nice. Normally I have the expectation whenever visiting garages like Audi bmw Mercedes, they are just going to find any way of getting money out of you but my recent visit I did not have that experience.
03 June 2026
Was welcomed very politely and was not kept waiting at all. Lara was fantastic and kept me informed on what would happen and gave a detailed breakdown of the cost.
03 June 2026
Great service and staff would highly recommend BMW Sytner Coventry
03 June 2026
The collection and drop off service is great. I am always impressed by the complimentary wash and vac whenever I get my BMW back, this time for whatever reason it wasn't great.
02 June 2026
Luke's service was excellent during my time at the garage
02 June 2026
Was seen promptly on arrival, kept informed of progress via text messages and vehicle was ready for collection on time.
02 June 2026
Pleasant staff
02 June 2026
Great service and was kept up to date on progress
02 June 2026
Poor communication from dealer can't speak to anyone to book in A new system is poor and you need a person to speak to
01 June 2026
Kira Hanley was really helpful and professional.
31 May 2026
Pleasant and efficient staff , kept up to date on the progress of the car throughout its MOT .
31 May 2026
Well taken care of the moment you enter the building, reception was very helpful and told me to take a seat while my advisor arrives to take details. I was offered drinks quite few times, of which I finally enjoyed some cold pepsi on a hot day
31 May 2026
Collected the car fixed the problem service is fantastic
31 May 2026
Very satisfied
31 May 2026
From drop off to collection all the staff were a pleasure to deal with. Professional and polite, refreshments offered and my issue resolved ????
30 May 2026
Efficient & prosctive
30 May 2026
Well done! An excellent experience from start to finish of the recall service.
29 May 2026
Staff attentive and knowledgeable
29 May 2026
Pleasant staff, attractive surroundings and very supportive of personal circumstances which made my visit difficult
28 May 2026
Great experience at BMW Coventry from the moment you walk in the door the greeting is excellent and was given the choice of either waiting or leaving the car with them which I chose to do and then was contacted when the vehicle ready for pick up
28 May 2026
good service
28 May 2026
My issue was handled perfectly by Aliyu and he keep me updated and informed on the repairs being done.
28 May 2026
Work completed in a timely way Kept up to date Offered drinks etc Polite curteous staff
28 May 2026
Everyone was so helpful, kepted me up date with things & didn't take to long
28 May 2026
Person dealing with me was very good
28 May 2026
Very Satisfied.
28 May 2026
Car booked in for 9.30 for 12 pick up, still in the same place I parked it at 11am had to speak to the service manager to resolve He got involved and I was reasonably happy with t by e outcome Your service timings need to be looked at!!!
28 May 2026
My booked time slot was not adhered to. The work was started late even if I booked a specific time slot for 90 minute service.
28 May 2026
Meant to be a 90 minute service appointment, was told that it would be longer only when I queried the pick up time. Wasn't offered a drink.
28 May 2026
Great overall experience
28 May 2026
Professionalism is top
27 May 2026
How can you spend 7 hours for changing brakes and sensor, that's unprofessional
27 May 2026
Lara did her best to sort me a courtesy car whilst my X3 was in for repair.Although Sytner didn't have one available I was sent to Enterprise.The whole experience with them was stressful as we needed a car to go on a pre booked holiday.
27 May 2026
I received very poor customer service from the service team. The car has to be returned after its initial work as the original problem recurred. Communication was very poor and as a customer I was made to feel like I was the problem
26 May 2026
I've a problem which BMW are aware of spoken to manger who assure me would be sorted but found him to bombastic, rude, not interested in what I was telling him would never buy from him again,
25 May 2026
Easy online booking and personal confirmation to reassure me that everything was in place
24 May 2026
Waited whilst the work was done. Great communication, professional area to work and I was given a free lunch. Touch of class
24 May 2026
Polite and attentive staff took my car for a brake service and gave me a courtesy car quickly and efficiently. I was advised as soon as my car was ready which was handed back cleaned inside and out. Great service in both senses of the word.
23 May 2026
My car should have been washed and valeted, this was not carried out.
21 May 2026
As always, friendly and helpful staff. Good facilities.
20 May 2026
Excellent Customer service from start to finish. Manvir was provided great advice on the service requirements needed for my car.
20 May 2026
Hospitality and friendliness friendliness shown to me at dealershiio. Great customer service show by my Service Advisor.
20 May 2026
Great environment, courteous staff and reasonable pricing.
20 May 2026
Service was polite, helpful, and the work completed within the allotted timeframe.
20 May 2026
Ali was polite and helpful.
20 May 2026
Generally satisfied. One or two hicups but got there in the end.
20 May 2026
Completely satisfied car sorted
20 May 2026
Service fine however contacting the centre by phone was awful. The use of AI and WhatsApp is not what I as a customer want a person on the end of the phone is so much better when dealing with a high end car manufacturer.
20 May 2026
Manny. He was fantastic. Treated me very well and professionally
20 May 2026
The service experience at BMW has become a
18 May 2026
Kept fully informed on what was happening plus a very smooth experience
15 May 2026
Excellent Friendly service
15 May 2026
My car had near side rear door damage wanted a estimate which i did not get . Had no fuel adative . I wanted the car cleaned that did not happen not very happy
15 May 2026
Every part of the process was positive
07 May 2026
Ben was exceptional. A calm and considered professional who kept me updated and went the extra mile in resolving a tricky repair.
07 May 2026
Zeib was great and kept me informed throughout the service
06 May 2026
Less wait time in reception. Excellent customer care
06 May 2026
I was satisfied this time, it is a pity that the problem wasn't sorted in the previous 4 visits.
06 May 2026
When I got the car back the seat had been moved and not put back. Now that is easily sorted but the steering wheel had been moved as well. So much so I could only see half of the speedometer and I could not adjust it !!!!!!!!
04 May 2026
The recall was completed and I also had a Summer Check performed. The complimentary wash and vac was not done due to works been carried out, but I was advised of this when dropping off my vehicle
03 May 2026
This survey is notsufficiently detailed enough to fully represent the experiance. Servesto rate the customer facing individual and not the business as a whole .
03 May 2026
Overall a very good experience - all the staff were great. I had a little scare when I was given the impression that the job that had been booked in was not going to be carried out, but Benn made sure it did happen and was exemplary in explaining all
02 May 2026
Excellent service but long wait after car was finished, approximately 45 mins, car wasn't washed as this service wasn't available on this day, token was not issued as directed.
02 May 2026
Extremely satisfied with Sytner BMW in coventry, although it was just a brake fluid service, they also conducted a complementary health check, which was highly appreciated, you get a video sent to your phone (no faults)
02 May 2026
Great service
30 April 2026
Good customer service
30 April 2026
Clear transparent
29 April 2026
Flexibility re booking slot. Friendly, polite reception. Thorough feedback re diagnosis and maintenance carried out. Acceptable price point.
29 April 2026
It's been great, they even paid for my uber home. I always walk away happy with the service. Bmw this is exactly why I love your cars and my local BMW service department. I've had cars from ravel car brands and the service was very disappointing.
29 April 2026
N/a
29 April 2026
Excellent service from the moment I walked in. Service advisor Lara was fantastic!!
28 April 2026
Great service from the Coventry Sytner team! Provided updates, explained things, offered complimentary snacks at the centre and provided courtesy car. Thank you
28 April 2026
The car was in safe hands, I really appreciated the collection and return and my mind was put at rest with updates as things developed.
28 April 2026
Excellent service received from the team, from initially dropping off my car to collection, the experience was fantastic. Special thanks to Lara, who is a credit to the team.
28 April 2026
Great BMW experience from start to finish. Manny's customer service was excellent, friendly, knowledgeable, and not pushy. He explained everything clearly and made the process smooth and personal. Really high standard overall.
28 April 2026
Manvir was really friendly and informative
28 April 2026
The outcome and Ali from service were top drawer but a lot of money to be paid just for investigative work, hence the score.
28 April 2026
Prompt efficient service. Made a point of beginning investigation into problem with my car at earliest opportunity. Kept me updated throughout.
27 April 2026
From the second I set foot in the building everyone I interacted with were friendly and polite. My questions were answered thoroughly, and my repair was done quickly.
26 April 2026
Went to main dealer for MAJOR service (not cheap) so I would have the service stamp on the onboard computer only to find they couldn't add it on , also the day of my visit they couldn't do a valet (I did get a card for a free valet at a later date)
26 April 2026
Great service
24 April 2026
Being a customer for over 20 years now the experience and customer satisfaction is excellent, keep up the amazing work you all do.
22 April 2026
Easy drop off, work was done quickly and good communication
22 April 2026
I was disappointed that the vehicle wasn't washed/ hoovered given the amount of time the vehicle was kept ( 3 working days)
22 April 2026
Great branch staff, very polite and attentive. Highly recommend.
22 April 2026
Easy pick up from house and then dropped off a lot quicker than expected. Health check video was clear. Car was cleaned well (but not perfectly, still some dirt on rear bumper but I'm not complaining). Very happy.
20 April 2026
The team was so professional and helpful
20 April 2026
Car got fixed, Zeib was very helpful throughout.
20 April 2026
Well appointed premises and receptionist looked after us well
20 April 2026
Very satisfied from the moment I walked in: reception were helpful and prompt, service rep, Manvir Chatha, was professional and polite.
20 April 2026
Great service
19 April 2026
Everything was carried out in good time
17 April 2026
Zeib was excellent on explains what was going to happen and it made me feel slot calmer.
16 April 2026
It all went smoothly and we were kept informed of progress
16 April 2026
I am very pleased with the 90 minutes service I received. Zeib greeted me professionally and explained all the process clearly. He made sure that I am comfortable during my stay at the centre and updated me regarding the service.
16 April 2026
In and out no issue
15 April 2026
Hassle free. Very friendly and courteous.
15 April 2026
Good customer service, information provided. Lovely coffee and attention to detail.
15 April 2026
VERY EFFICIET SERVICE
15 April 2026
Zeib Aurang was really helpful and his customer care made everything smooth.
15 April 2026
Great service as always
12 April 2026
Helpful friendly staff
12 April 2026
Happy with the service provided
12 April 2026
Usual good service, had no issues whatsoever. Good communication and polite staff
10 April 2026
Professional service and the free health check is a good service to provide customers.
09 April 2026
Everyone was really friendly, everything went smoothly, no issues :)
08 April 2026
Enjoyed experience and excellent professionalism shown by Sytner BMW.
08 April 2026
Great service
08 April 2026
very happy with your service, good follow up after booking, promt messages, clear explanation of what is getting done and an estimate.
08 April 2026
My recent service experience was both pleasant and efficient. From a warm welcome and provision of refreshments to the timely and knowledgeable updates made it a very satisfactory experience. My service rep Lara was outstanding.
08 April 2026
Very satisfied
06 April 2026
I was told my service will take maximum two hours and I was expecting my car back by 12pm and I had an appointment at 1pm. I only received the car around 12.40pm and that too after I went to the desk to raise my concern. I rushed for my appointment
05 April 2026
Lara was brilliant! Credit to the dealership!
04 April 2026
Car I purchased met my specification.
04 April 2026
I am happy that they found the issue and sorted me out within two days
04 April 2026
It may seem like a nice idea to sit customers down, give them a cup of coffee while they wait for the representative to come and have a chat with them about the work to be done, but I just want to drop the key off and go; I don't have time for this
01 April 2026
We had an emergency repair on the suspension caused, we believe, by potholes. The Centre responded quickly to our problem and sorted it out very efficiently.
01 April 2026
The service advisor was very personal and gave clear time frames and delivered on those timescales. No fuss and easy service.
01 April 2026
Friendly & helpful staff
01 April 2026
First time fix.
01 April 2026
Easy to deal with
01 April 2026
Great Comms throughout, easy booking process, Dave who collected the car was great. He taught me a trick or two for how to use the key more effectively. Very professional man too.
31 March 2026
Great service
31 March 2026
Very warm and friendly people with good customer service
31 March 2026
Only problem the car was extremely dirty when I collected it .
31 March 2026
Excellent service, friendly and professional
31 March 2026
Alison looked after me and provided great service
28 March 2026
Your app informed me the car was ready to collect - when it was not Two items i asked to have looked at were not looked at
27 March 2026
The experience was amazing especially from Zeib he kept me updated throughout the whole process. Amazing customer journey and would definitely recommend him.
26 March 2026
Overall the staff were pleasant.
26 March 2026
Very friendly staff
25 March 2026
Amazing service
25 March 2026
"I want to say a huge thank you to Luke for providing exceptional customer service while handling my warranty repair. He was incredibly attentive and maintained excellent communication throughout the entire process. Additionally, the delivery and col
25 March 2026
Recall repair was ok, in time and good comms . However, a day before visit Jamie from sales rang me offering to price up my current car and propose swop for something new. During the visit he never showed up to meet me though.
24 March 2026
Completely satisfied, the team were super efficient and professional.
24 March 2026
Overall good service kept up to date with the process of the vehicle.
24 March 2026
efficient and courteous service
24 March 2026
The lady I dealt was was Kira and she was very good however I got charged 255 odd pounds for something that was less than 30mins work, no additional parts, my rear shock was disconnected and just needed connecting, very dissapointed with this
24 March 2026
So pleased with the service offered - from agreeing to pick up and drop the car back - to being kept up to date with the outcome to enabling payment. Seamless.
23 March 2026
I paid for the screen wash as per the invoice given to me but there was no wash when I used to clean the windscreen.. I want to write it to the sytner as well but I don't have the email address
23 March 2026
Good communication and work completed promptly.
23 March 2026
Difficulty in using the online booking system Warranty work not carried out When car was collected the drivers seat was not as I had left it, I had to stop to readjust hight backrest angle and distance from pedals
23 March 2026
Efficient and fitted me in
23 March 2026
Thorough work and kept informed throughout the process on work progress, any addition work highlighted and costs. Efficient turnaround.
21 March 2026
Required work completed as requested and informed when completed.
20 March 2026
I was given a confirmation via email about the service charge and when I arrived they said the cost was another £150 I showed them the email price and they just said it was incorrect and they wouldn't honour it. Didn't do my car check either.
19 March 2026
Everything was as expected. Staff helpful.
18 March 2026
Very professional service conducted
18 March 2026
Car went in for MOT regular updated how it was going with video and text's.Took the time they had stated and valeted the car to a good standard.
18 March 2026
Everything was communicated clearly and while waiting to be seen I was offered a hot drink and made sure everything was clear.
18 March 2026
As usual, service was first class from Benn Hetherington and the team. Can't fault it and really pleased.
18 March 2026
Everything was good, happened on time, cleaned the car perfectly.
18 March 2026
Great service as always.
17 March 2026
Exellent customer service
17 March 2026
Started the work earlier than scheduled at my request. Good, responsive service.
17 March 2026
Very friendly atmosphere.
17 March 2026
Lunch and coffee was a great touch! The valet was below par and some of the assessment made wasn't correct or made a little thing sound a lot worse than it is and designed to extract more money from me. This didn't fill me with confidence to return.
17 March 2026
Whilst my car was in for a warranty repair they kindly updated the software on my idrive (free of charge) whilst I am very grateful for the generosity, it has now caused further issues with a return visit and no further to fixing issues.
16 March 2026
Although it was only minor works there can be glitches but everything went fine and attention was given to scheduling the work due help me fulfill a prior afternoon commitment
16 March 2026
Nice welcome and polite throughout
16 March 2026
Dealt with very promptly and professionally
16 March 2026
The work done was to a high standard and the service I received was beyond criticism.
16 March 2026
Excellent service. Dealer had to order new part and kept me informed all the time. Repair was completed in 1 day and my car was washed and valeted. When I collected it it looked as if it had come out of the showroom
15 March 2026
Great customer service - made to feel special- great coffee and facilities
15 March 2026
Alison went above and beyond to help.
15 March 2026
Very dissatisfied. I brought my car for service so the engine light could be fixed before the MOT. Despite this, the MOT was done and the car failed. I refused the £198 diagnostic fee & took my car elsewhere. I was later told I must pay again retest.
15 March 2026
Offered complementary car was. Not washed properly. BMW called me a day before the service saying they would give me a valuation for my car, but somebody hasn't contacted me with that.
15 March 2026
Good service from Kira. She show her level of professionalism with good communication skills. I have use your service before but this time was a different experience.
15 March 2026
The reason I'm giving 3 stars is because my service advisor Lara Evans was not very professional, rude and needs to be trained more in customer service. My car was there for 8 days because of her
14 March 2026
The service standards were great, however the booking system on the BMW app is inaccurate. I had booked a service slot only to be told its not available after getting to the service station.
14 March 2026
Good service
FIND Sytner Coventry BMW
Address
- 128 Holyhead Road, Coventry, West Midlands, CV5 8NA
Opening Hours
- Mon–Fri:09:00 - 20:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 024 7660 0600
Coventry as well as surrounding areas including Nuneaton, Rugby, Bedworth and Binley
Address
- 128 Holyhead Road, Coventry, West Midlands, CV5 8NA
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 16:00
- Sun:CLOSED
Phone
- 024 7660 0600
Coventry as well as surrounding areas including Nuneaton, Rugby, Bedworth and Binley
Address
- 128 Holyhead Road, Coventry, West Midlands, CV5 8NA
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:30
- Sun:CLOSED
Phone
- 024 7660 0600
Coventry as well as surrounding areas including Nuneaton, Rugby, Bedworth and Binley
05 June 2026
Mir & Sean were both super friendly, patient and knowledgeable, making the process very smooth. Excellent customer service. Had a good laugh with them too.