OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
299 ratings and 227 comments received in the last 90 days.
27 April 2026
Excellent service, understanding the needs of the customer, and really transparent communication from Maryam.
15 April 2026
Non pushy. Considerate to our actual interests rather than trying to drive the sale. Took time to understand and relate to what we wanted. It seemed like they genuinely wanted us to be happy, unlike a lot of other places that just want your money
06 April 2026
Great team at Sytner BMW Coventry especially Jack, Alex & Jake. The BMW policy of only 1 key and a digital card set-up is rubbish/ludicrous and needs changing to 2 as standard ASAP. The team though are sorting it for us, so Bravo Zulu (BZ) to them.
04 April 2026
Absolutely fantastic from start to finish. From enquiry to sales and from finance to delivery. Smooth and efficient.
03 April 2026
Serena was a pleasure to deal with from start to finish, very customer focused and always got a smile. Also, a laugh! :)
03 April 2026
I asked for a low key sale; just a trade in for a new model and this is what I got.
03 April 2026
Great service and knowledge of the product Daz always does a great job.
31 March 2026
Very satisfied, process was easy and clear throughout
30 March 2026
The whole experience was very pleasant and professional, from the time I entered the showroom till the leaving on car pick up day
29 March 2026
The service has grown in professionalism since we started to purchase a BMW car in 2002. Maryam has answered any question raised and conducted herself to a high level of professionalism. Thank you Maryam.
24 March 2026
Excellent service from Serena Walker
24 March 2026
The whole experience of purchasing my car was efficient and an easy process. Serena Walker on sales made our experience very pleasant, she was really helpful and attentive in advising when choosing the car . This made it an enjoyable experience.
18 March 2026
Given that i live quite far away from the garage that i picked up the car everyone was really flexible and accommodation
18 March 2026
. We made an appointment and were really delighted to be able to place the order. Maryam kept us informed re:delivery. On collection she very patiently went through the computer that seemingly now controls the car.
16 March 2026
Maryam was outstanding dealing with myself and all my enquiries
12 March 2026
Really great service from all members of staff involved with our sale
07 March 2026
The staff were extremely welcoming , they made me feel comfortable in their approach . Nothing was too much trouble and they were very respectful towards my son who the car is for .
04 March 2026
Specifically: Leon went above and beyond; he was really personable, helpful and knowledgeable Jacob was super considerate and genuinely worked hard to get us the best deal Alex was a contracts wiz, managing to speedily support us through the paperwor
28 February 2026
From doing the deal to picking the car up was smooth. Serena kept me informed by email on progress. I had no problems
21 February 2026
Maryam was friendly and professional.
19 February 2026
The gentleman that I spoke to and handed over the car was extremely professional. He kept me involved in the cars journey from being ordered to collection.
17 February 2026
We received excellent service and care from Daniel Henton who ensured our needs were met when we were looking at cars, keeping us up to date on when the car would be ready, looking after us on the day we picked the car up, and with follow up care.
14 February 2026
From order to collection was perfect. Maryam Bhayat was very informative and kept me updated regularly on delivery.
11 February 2026
the sales team at Coventry are the best and Mir Bajraktari was absolutely amazing at finding my new X5 with all i wanted on the car. he also found the super quick and the deal went through super fast. on pick up the handover was very professional.
10 February 2026
Very helpful. Great communication, great test drive and found me the best deal
10 February 2026
The whole process from purchase to delivery was excellent. Maryam Bhayat was supportive, friendly and knowledgable. She kept me updated on the ETA of the vehicle, and gave a very thorough tutorial of the new vehicle system. The handover went smoothl.
30 April 2026
Good customer service
30 April 2026
Clear transparent
29 April 2026
It's been great, they even paid for my uber home. I always walk away happy with the service. Bmw this is exactly why I love your cars and my local BMW service department. I've had cars from ravel car brands and the service was very disappointing.
29 April 2026
N/a
29 April 2026
Flexibility re booking slot. Friendly, polite reception. Thorough feedback re diagnosis and maintenance carried out. Acceptable price point.
29 April 2026
Excellent service from the moment I walked in. Service advisor Lara was fantastic!!
28 April 2026
The car was in safe hands, I really appreciated the collection and return and my mind was put at rest with updates as things developed.
28 April 2026
Great BMW experience from start to finish. Manny's customer service was excellent, friendly, knowledgeable, and not pushy. He explained everything clearly and made the process smooth and personal. Really high standard overall.
28 April 2026
Prompt efficient service. Made a point of beginning investigation into problem with my car at earliest opportunity. Kept me updated throughout.
28 April 2026
Excellent service received from the team, from initially dropping off my car to collection, the experience was fantastic. Special thanks to Lara, who is a credit to the team.
28 April 2026
Manvir was really friendly and informative
28 April 2026
The outcome and Ali from service were top drawer but a lot of money to be paid just for investigative work, hence the score.
28 April 2026
Great service from the Coventry Sytner team! Provided updates, explained things, offered complimentary snacks at the centre and provided courtesy car. Thank you
27 April 2026
From the second I set foot in the building everyone I interacted with were friendly and polite. My questions were answered thoroughly, and my repair was done quickly.
26 April 2026
Great service
26 April 2026
Went to main dealer for MAJOR service (not cheap) so I would have the service stamp on the onboard computer only to find they couldn't add it on , also the day of my visit they couldn't do a valet (I did get a card for a free valet at a later date)
24 April 2026
Being a customer for over 20 years now the experience and customer satisfaction is excellent, keep up the amazing work you all do.
22 April 2026
Easy drop off, work was done quickly and good communication
22 April 2026
Easy pick up from house and then dropped off a lot quicker than expected. Health check video was clear. Car was cleaned well (but not perfectly, still some dirt on rear bumper but I'm not complaining). Very happy.
22 April 2026
Great branch staff, very polite and attentive. Highly recommend.
22 April 2026
I was disappointed that the vehicle wasn't washed/ hoovered given the amount of time the vehicle was kept ( 3 working days)
20 April 2026
Very satisfied from the moment I walked in: reception were helpful and prompt, service rep, Manvir Chatha, was professional and polite.
20 April 2026
Great service
20 April 2026
The team was so professional and helpful
20 April 2026
Well appointed premises and receptionist looked after us well
20 April 2026
Car got fixed, Zeib was very helpful throughout.
19 April 2026
Everything was carried out in good time
17 April 2026
Zeib was excellent on explains what was going to happen and it made me feel slot calmer.
16 April 2026
I am very pleased with the 90 minutes service I received. Zeib greeted me professionally and explained all the process clearly. He made sure that I am comfortable during my stay at the centre and updated me regarding the service.
16 April 2026
It all went smoothly and we were kept informed of progress
16 April 2026
In and out no issue
15 April 2026
VERY EFFICIET SERVICE
15 April 2026
Great service as always
15 April 2026
Zeib Aurang was really helpful and his customer care made everything smooth.
15 April 2026
Hassle free. Very friendly and courteous.
15 April 2026
Good customer service, information provided. Lovely coffee and attention to detail.
12 April 2026
Happy with the service provided
12 April 2026
Helpful friendly staff
12 April 2026
Usual good service, had no issues whatsoever. Good communication and polite staff
10 April 2026
Professional service and the free health check is a good service to provide customers.
09 April 2026
Everyone was really friendly, everything went smoothly, no issues :)
08 April 2026
My recent service experience was both pleasant and efficient. From a warm welcome and provision of refreshments to the timely and knowledgeable updates made it a very satisfactory experience. My service rep Lara was outstanding.
08 April 2026
very happy with your service, good follow up after booking, promt messages, clear explanation of what is getting done and an estimate.
08 April 2026
Very satisfied
08 April 2026
Enjoyed experience and excellent professionalism shown by Sytner BMW.
08 April 2026
Great service
06 April 2026
I was told my service will take maximum two hours and I was expecting my car back by 12pm and I had an appointment at 1pm. I only received the car around 12.40pm and that too after I went to the desk to raise my concern. I rushed for my appointment
05 April 2026
Lara was brilliant! Credit to the dealership!
04 April 2026
It may seem like a nice idea to sit customers down, give them a cup of coffee while they wait for the representative to come and have a chat with them about the work to be done, but I just want to drop the key off and go; I don't have time for this
04 April 2026
Car I purchased met my specification.
04 April 2026
I am happy that they found the issue and sorted me out within two days
01 April 2026
Easy to deal with
01 April 2026
We had an emergency repair on the suspension caused, we believe, by potholes. The Centre responded quickly to our problem and sorted it out very efficiently.
01 April 2026
Great Comms throughout, easy booking process, Dave who collected the car was great. He taught me a trick or two for how to use the key more effectively. Very professional man too.
01 April 2026
Friendly & helpful staff
01 April 2026
First time fix.
01 April 2026
The service advisor was very personal and gave clear time frames and delivered on those timescales. No fuss and easy service.
31 March 2026
Alison looked after me and provided great service
31 March 2026
Excellent service, friendly and professional
31 March 2026
Very warm and friendly people with good customer service
31 March 2026
Only problem the car was extremely dirty when I collected it .
31 March 2026
Great service
28 March 2026
Your app informed me the car was ready to collect - when it was not Two items i asked to have looked at were not looked at
27 March 2026
The experience was amazing especially from Zeib he kept me updated throughout the whole process. Amazing customer journey and would definitely recommend him.
26 March 2026
Overall the staff were pleasant.
26 March 2026
Very friendly staff
25 March 2026
"I want to say a huge thank you to Luke for providing exceptional customer service while handling my warranty repair. He was incredibly attentive and maintained excellent communication throughout the entire process. Additionally, the delivery and col
25 March 2026
Amazing service
25 March 2026
Recall repair was ok, in time and good comms . However, a day before visit Jamie from sales rang me offering to price up my current car and propose swop for something new. During the visit he never showed up to meet me though.
24 March 2026
efficient and courteous service
24 March 2026
So pleased with the service offered - from agreeing to pick up and drop the car back - to being kept up to date with the outcome to enabling payment. Seamless.
24 March 2026
Completely satisfied, the team were super efficient and professional.
24 March 2026
Overall good service kept up to date with the process of the vehicle.
24 March 2026
The lady I dealt was was Kira and she was very good however I got charged 255 odd pounds for something that was less than 30mins work, no additional parts, my rear shock was disconnected and just needed connecting, very dissapointed with this
23 March 2026
Good communication and work completed promptly.
23 March 2026
Efficient and fitted me in
23 March 2026
I paid for the screen wash as per the invoice given to me but there was no wash when I used to clean the windscreen.. I want to write it to the sytner as well but I don't have the email address
23 March 2026
Thorough work and kept informed throughout the process on work progress, any addition work highlighted and costs. Efficient turnaround.
23 March 2026
Difficulty in using the online booking system Warranty work not carried out When car was collected the drivers seat was not as I had left it, I had to stop to readjust hight backrest angle and distance from pedals
21 March 2026
Required work completed as requested and informed when completed.
20 March 2026
I was given a confirmation via email about the service charge and when I arrived they said the cost was another £150 I showed them the email price and they just said it was incorrect and they wouldn't honour it. Didn't do my car check either.
19 March 2026
Everything was as expected. Staff helpful.
18 March 2026
As usual, service was first class from Benn Hetherington and the team. Can't fault it and really pleased.
18 March 2026
Everything was communicated clearly and while waiting to be seen I was offered a hot drink and made sure everything was clear.
18 March 2026
Very professional service conducted
18 March 2026
Everything was good, happened on time, cleaned the car perfectly.
18 March 2026
Great service as always.
18 March 2026
Car went in for MOT regular updated how it was going with video and text's.Took the time they had stated and valeted the car to a good standard.
17 March 2026
Exellent customer service
17 March 2026
Started the work earlier than scheduled at my request. Good, responsive service.
17 March 2026
Very friendly atmosphere.
17 March 2026
Lunch and coffee was a great touch! The valet was below par and some of the assessment made wasn't correct or made a little thing sound a lot worse than it is and designed to extract more money from me. This didn't fill me with confidence to return.
17 March 2026
Whilst my car was in for a warranty repair they kindly updated the software on my idrive (free of charge) whilst I am very grateful for the generosity, it has now caused further issues with a return visit and no further to fixing issues.
16 March 2026
Dealt with very promptly and professionally
16 March 2026
Nice welcome and polite throughout
16 March 2026
Excellent service. Dealer had to order new part and kept me informed all the time. Repair was completed in 1 day and my car was washed and valeted. When I collected it it looked as if it had come out of the showroom
16 March 2026
The work done was to a high standard and the service I received was beyond criticism.
16 March 2026
Although it was only minor works there can be glitches but everything went fine and attention was given to scheduling the work due help me fulfill a prior afternoon commitment
15 March 2026
Alison went above and beyond to help.
15 March 2026
Great customer service - made to feel special- great coffee and facilities
15 March 2026
Very dissatisfied. I brought my car for service so the engine light could be fixed before the MOT. Despite this, the MOT was done and the car failed. I refused the £198 diagnostic fee & took my car elsewhere. I was later told I must pay again retest.
15 March 2026
Good service from Kira. She show her level of professionalism with good communication skills. I have use your service before but this time was a different experience.
15 March 2026
Offered complementary car was. Not washed properly. BMW called me a day before the service saying they would give me a valuation for my car, but somebody hasn't contacted me with that.
15 March 2026
The reason I'm giving 3 stars is because my service advisor Lara Evans was not very professional, rude and needs to be trained more in customer service. My car was there for 8 days because of her
14 March 2026
Good service
14 March 2026
The service standards were great, however the booking system on the BMW app is inaccurate. I had booked a service slot only to be told its not available after getting to the service station.
12 March 2026
Good, was quick and service was excellent
11 March 2026
Very helpful staff and I wasn't waiting around for too long after I had dropped my vehicle off for its service. The service agent talked me through what to expect including the estimated time that the service would take.
11 March 2026
Timely work done
11 March 2026
Excellent service by Lara
11 March 2026
The staff (Luke and Chris) looked after me the whole process.
11 March 2026
Comunication
11 March 2026
Kira Hanly provided exceptional customer service and was also very helpful in addressing any queries I had.
11 March 2026
I dealt with Luke who was efficient, friendly and whos communication skills were excellent.
11 March 2026
Satisfied
10 March 2026
Great service and staff were friendly and welcoming.
10 March 2026
It was excellent from start to finish the customer service is great
10 March 2026
Everything was great
10 March 2026
Fast efficient service
10 March 2026
Very quick and courteous service
09 March 2026
m o t done no problems found
09 March 2026
Always great service by everyone at Coventry
09 March 2026
The work was undertaken and completed in good time.
09 March 2026
I found your representative to be very professional . I needed the work carrying out by a specific time because of an ongoing commitment. I was messaged well in advance to say my vehicle was ready for collection
09 March 2026
Luke was extremely helpful to help me with issues with my car, he took the time to do the little things such small gestures such a offering a coffee and did a great job keeping me up to date. Usually I am chasing for updates but not with Luke
08 March 2026
Great service by a very friendly and professional team
08 March 2026
Zeib was excellent. Very clear on the work that had to be carried out, how long it would take and kept me informed. Also offer me drinks with politeness and consideration whilst I waited.
08 March 2026
Luke was efficient and helped with my tight time schedule.
08 March 2026
I noticed that it was not cleaned satisfactorily. There was still dirt present under the wheel arch,& overall, it felt like a rushed job. As I pay premium prices for this service, I expect a much higher standard of cleanliness and attention to detai.
07 March 2026
Prompt, efficient and I was well informed
06 March 2026
Great service and hosting
06 March 2026
Great working space in the building and staff are all very helpful.
06 March 2026
Top class
04 March 2026
Very satisfied. Nice touch offering lunch Foc too. Service went to plan and car was cleaned also.
04 March 2026
Very good and helpfull
04 March 2026
The staff were friendly and the lady on reception ensured you were looked after.
04 March 2026
Car wasn't ready for collection when I arrived.after receiving a text confirm the pick up time. I was suppose to be on a 90 minute wait for my service and was informed on arrival you would need the car all day.
03 March 2026
Excellent as always. From arriving to departure
03 March 2026
I would like to understand how you intend to resolve this situation. I have already paid £150 for diagnostics and an additional £67 for a bulb replacement, yet the original problem is still there. Now I am being told that another diagnostic is requir
03 March 2026
Very satisfied
03 March 2026
No problems with getting my car booked in for the repair. Luke Allsopp took care of the booking. I found him very polite and helpful throughout.
02 March 2026
Aliyu went above and beyond.
02 March 2026
Excellent service from all staff involved from initial welcome greetings to checking what was needed for my car to the final delivery of a valet standard interior and exterior cleaning
02 March 2026
I was very satisfied with my experience at the Centre. The staff (Lara & Mir) were friendly, helpful, and made the entire process smooth and stress-free.
02 March 2026
unfortunately this is my first poor experience at your dealership. the car check-in lady was quiet abrupt and walked away when i got a call as she was speaking with me and i told her let me get rid of this call and then we'll carry on.
01 March 2026
Good for repair Need to improve as told by advisor that they will do health check first and then let me know what's needed for MOT but surprised that failed MOT then told me about what's needed to be repaired.
01 March 2026
Very satisfying good service specially guy Luke give me amazing customer service top notch
01 March 2026
Very happy with service
01 March 2026
Offered refreshments multiple times. Originally came in for a small service but was told I needed additional items doing and would take 3.5 hours. But they managed to get all the work done in less than 1.5 hours
28 February 2026
Efficient and welcoming customer service. Notified of progress at each stage of service. Car returned very clean.
28 February 2026
Kept informed regarding updates during car service. Excellent service from Luke Allsopp- thank you.
27 February 2026
Excellent service provided by Zeib and the team at Sytner. Always a pleasure bringing the car here unlike some of the other dealers in the West Midlands.
26 February 2026
I was provided outstanding customer service by Manny in service. He kept me update all the way through and even provided me with taxis which was above and beyond my expectations.
26 February 2026
A great customer experience from the point of initial contact, walking into reception and being dealt with promptly where I was made to feel at home and leaving having collected my vehicle fully satisfied with the relevant works completed.
25 February 2026
The staff was very helpful as always very good service
25 February 2026
Was greeted by Luke ontime and explained what was going to happen and how long the repair was going to take. I was clear about everything I needed to know and could plan my time.
25 February 2026
My SOS battery was fitted in a very quick time and at a good price
24 February 2026
Dealt with courteously & professionally.
24 February 2026
Manny gave good quick service and I even enjoyed a nice cup of coffee
24 February 2026
The initial booking was simple and I was given availability for my service as early as within 2 days. On the day, the helpful agent spent time to note down all issues that I wanted investigating and provided an update throughout the day.
23 February 2026
The service was efficient and seamless
22 February 2026
Complete satisfaction
22 February 2026
Good service
21 February 2026
Good service, efficient and welcoming
21 February 2026
Excellent communication
21 February 2026
Everything went smoothly and good customer care.
21 February 2026
Bmw looked after me and provieded me a courtsy car and provided all the help i needed its a very good service
21 February 2026
All members of staff very friendly. The space is very clean
20 February 2026
Amazing service even though I was only in there for a free recall, felt like a very valued customer by everyone I spoke to. Got a space to work, coffee, biscuits and a car wash, cannot complain!
19 February 2026
Ryan Rees was really helpful with helping me select my new car. The process was seamless and the care was second to none.
19 February 2026
Quick service.
19 February 2026
All done as quoted, information sent & car collected as agreed
19 February 2026
Aliyu was absolutely brilliant. Quite knowledgeable and friendly. This lad has places to go, hope you take care of him well and train him to be a leader
19 February 2026
I had a problem which luckily was covered under the warranty. I dealt with service representative called Zieb who got the problem resolved promptly.The whole team from when you arrive really make you feel like a valued customer.
18 February 2026
Great customer service!
18 February 2026
You don't deserve a single star because you are unprofessional. You have hired young people who don't know how to behave with customers, they behave based on how they look.
18 February 2026
The service advisor explained everything to me. Was polite professional and gave exceptional service.
18 February 2026
Satisfied service, wonderful customer's experience, a happy customer
18 February 2026
My car was in for repairs for over a week, the communication from Zeib kept me reassured and calm.
17 February 2026
Always friendly efficient service.
17 February 2026
Swift , efficient and simple process
17 February 2026
The young chap was very polite and explained everything well they give my car a clean it would have been nice for f the sale team could have made time to show me round any new cars or deals they may have coming up
16 February 2026
Prompt attention, courteous and helpful staff , workspace available to use
15 February 2026
Friendly service and knowledgeable staff, I stopped short of 5 stars because upon drop off do my service I was pressed for time and instead of offering another staff member or other accommodations I was told abruptly to wait despite my rush
15 February 2026
Good hosting by kira, very welcoming
15 February 2026
All details prepared and ready for the service and MOT on my arrival at Sytner, Coventry. All work carried out within time advised and very timely phone call from Sytner to advise the vehicle was ready for collection.
15 February 2026
Service was 10/10, car was completed on the same day it was taken away and I was always kept up to date with what was going on with my car.
14 February 2026
Agent arranged everything
13 February 2026
Lara and the reception team excelleo
13 February 2026
Excellent service above and beyond.. resolved the problem quickly and saved me a lot of worry and inconvenience . Massive shout out for Lara Evans . she is a star, highly professional and a real asset to the team.
10 February 2026
Car was in for a recall and that work was complete.
10 February 2026
Friendly staff and good customer service. Service could've been a bit faster maybe.
10 February 2026
Zaib from Coventry team was great. Always goes above and Beyond
10 February 2026
the service was quick exactly how it was priced and the feedback was excellent
10 February 2026
Very efficient and helpful
10 February 2026
The repair work to my i3 was completed in the time allocated and the quoted price was as originally provided.
10 February 2026
Excellent service, Luke was very helpful
09 February 2026
Very satisfied with the service provided. Thanks
09 February 2026
Very friendly, professional service from start to finish.
09 February 2026
I was looked after from the moment I arrived. I was very pleased with the customer service
FIND Sytner Coventry BMW
Address
- 128 Holyhead Road, Coventry, West Midlands, CV5 8NA
Opening Hours
- Mon–Fri:09:00 - 20:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 024 7660 0600
Coventry as well as surrounding areas including Nuneaton, Rugby, Bedworth and Binley
Address
- 128 Holyhead Road, Coventry, West Midlands, CV5 8NA
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 16:00
- Sun:CLOSED
Phone
- 024 7660 0600
Coventry as well as surrounding areas including Nuneaton, Rugby, Bedworth and Binley
Address
- 128 Holyhead Road, Coventry, West Midlands, CV5 8NA
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:30
- Sun:CLOSED
Phone
- 024 7660 0600
Coventry as well as surrounding areas including Nuneaton, Rugby, Bedworth and Binley
29 April 2026
Excellent service from the moment I walked in and including collection of my new car.